Welcome to 30 South, we are so happy to have you.
The following Terms and Conditions apply to the sale and purchase of all 30 South Eyewear products, except whereby certain products or deals are named in terms specific to them.
By ordering 30 South Products from this website, you agree to be legally bound to these terms and conditions. Should you not agree to the terms and conditions at the point of sale, you will be unable to proceed and your order will be cancelled.
30 South Eyewear is a subsidiary of OPS Africa Ltd, registered in South Africa with the Companies and Intellectual Properties Commission.
All communications are via email, social media or our website. We do not give out company phone numbers except in exceptional circumstances.
Ordering and Payment
We accept payment from all major credit cards, as well as Payfast and EFT (direct bank transfer). In the case of EFT, your order will only be shipped to you once payment is received or we receive official proof of payment directly from the bank.
Once we have received your order we will send you an email confirmation with the order number and details. Then when your item is shipped you will receive a second email with tracking information included so that you can track your order.
Should a product that you have ordered be out of stock, you will be given the option to change to an in stock product, wait until the stock arrives, or to be refunded. Should part of a multiple product order be out of stock, you will be notified and dispatch of part of the order will be at the discretion of the managers of 30 South Eyewear, which will be communicated to the client via email.
Shipping is free anywhere in South Africa and is usually affected within 2-5 working days from order. However any estimate of delivery time/date is approximate only. 30 South Eyewear cannot be held liable for any delay in the goods reaching you, for whatever reason.
Your order will be delivered to the address you supplied upon ordering, which can be different to the alternate shipping address. We make an effort to pass any delivery notes on to the courier, however we cannot be held responsible if they do not take them into account.
Returns, Refunds and Exchanges
Any and all returns must be first communicated to 30 South Eyewear via email, and the original order number must be provided. Only once the return is authorized by 30 South should you proceed to ship the goods back to us.
Returns must arrive back to to us within 30 days of the confirmed delivery date, be in perfect condition and be in their original packaging. Return Shipping (you to us) is at the customers expense, and 30 South will not arrange the return shipping.
Refunds shall be processed within 7 days of the receipt of the returned items, and may take more than 2 weeks to be credited in the customers account. 30 South are not liable for delays in refunds due to external reasons including but not limited to; banking delays, courier delays, account errors or any other factors outside of our control.
Exchanges may be subject to any difference in the cost of the sunglasses being paid. This includes any promotions, discounts or sale items. No credit will be provided for any difference in price should the exchanged pair be of lesser value than the original pair purchased.
Exchanges for different models are at the discretion of the management.
If you return goods to us, we will not be responsible for any loss or damage to them during transit. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
We reserve the right to refuse a refund/exchange in the event that the 30 South Sunglasses are found to be damaged upon return, have been misued or if the goods have been returned without their original packaging.
If you have a complaint please email us as soon as possible using our contact us details on the website. We aim to deal with complaints in a fair, honest and timely manner. All complaints are logged, investigated and replied to in due course.
Financial Complaints – Where complaints are not resolved to the customer’s satisfaction the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for independent investigation.
30 South Lifetime Guarantee/Warranty
The 30 South lifetime guarantee applies to The Originals and the Maverick Ranges, and covers the product in case of Manufacturer's Defects and Accidental Breakage. The 30 South Lifetime Guarantee does not cover lens scratches, wear and tear, abuse, misuse, alterations, loss or theft.
To submit a claim, first contact us with photographs of the issue and the original order number. Once approved, you can then send your 30 Souths back to us and we will repair or replace the damaged parts. Customer must pay for postage to 30 South, we will pay for the repair and the return postage to you.
The Wingan Range does not fall under the lifetime guarantee, but does come under the 30 South Warranty; which protects against any manufacturing defects and breakages because of such a defect. It does not cover accidental damage, hinge damage, nose pads falling off, lens scratches, wear and tear, abuse, misuse, alterations, loss or theft. If you are unsure if an issue falls into the warranty, get in touch with our customer services.
30 South can assume no liability for delays or failures in delivery, or in the performance of our obligations to you resulting from any act, events, omissions, failure or accidents which are outside our control (Force Majeure), which include, but are not limited to:
We will endour by all practicable means to limit any delays caused by Force Majeure or to find a soltion by which our obligations to you may be met as timely as possible.
The content of this website and all 30 South publications, including but not limited to; Social Media posts, Advertising, Email Newsletters, video content and blogs are protected by South African copyright law.
The use, re-publication, reproduction, copying or plagerisation of any imagery, text, video content, design concepts or styles is strictly forbidden.